GENERAL INFORMATION ABOUT SHIPMENTS

ORDERS

Our atelier produces three types of products: wedding dresses, party dresses (ready-to-wear) and accessories. At this moment, we do not ship wedding dresses outside of Spain, as we wish to offer our clients a fully personalized experience.

 

Our party dresses are available in our online store with national and international shipping options. Below you will find all the information regarding shipping rates and returns. If you have any questions, we will be happy to assist you with any matter related to our products.

 

DELIVERY TIME

NOTE: Due to the problems in transportation services caused by Covid-19, our delivery periods may suffer delays.

 

For bridal dresses:

In order to offer the best experience for our clients, it is necessary to schedule an appointment in our showroom in order to choose fabrics and schedule the necessary fittings so that our dress is perfectly tailored to you. To do so, you can make an appointment here or contact us through our contact form, by email, phone or social media.

 

For evening dresses:

Our evening dresses are made to order, so the manufacturing period can take from 3 to 6 weeks. When making your purchase, you can choose between shipping or pick-up at our showroom. There is the possibility of making some arrangements to your dress with the help of our seamstresses. To do so, please choose the “Pick up in store” option when making your purchase and include this information in the comments section during checkout. If you need more information, you can make an appointment here or contact us through our contact form, by email, phone or social media.

 

For accessories and veils:

Our veils and accessories are made to order, so the manufacturing and final delivery period can take from 3 to 7 weeks. When making your purchase, you can choose between shipping or pick-up at our showroom. If you want more information, you can make an appointment here or contact us through our contact form, by email, phone or social media.

 

SHIPPING COSTS

You can make your purchases online from anywhere in the world and at any time. You will receive a confirmation email of your purchase after ordering. You will receive a second email once your order has been manufactured and is ready to ship, as well as the tracking number. You will also receive an email from the transportation company with the package locator. The shipping costs will be calculated automatically at the time of checkout, according to the information delivered.

 

Please note that in many countries there may be customs or porturary fees depending on the order amount. Check the current legislation applicable in your country before placing an order. Our company will not be responsible for the additional costs derived from these concepts. In case of return of the package by customs, our company will not refund the value of the product to the buyer.

 

Please find below a table with shipping costs by territories. If your country cannot be found in this list, please don’t hesitate to contact us through our contact form:

 

If you want your order to arrive on time for a special occasion, please do not hesitate to contact us using our contact form so that we can provide you with a delivery option that meets your needs.

 

LIMITS ON ORDERS, CHANGES AND RETURNS

We are a small atelier that produces exclusively by order, so we cannot make any cash refunds. However, we do offer a voucher redeemable for any of our products valid for 1 year.

Orders consisting of the same model in two different sizes will not be processed if the client has doubts about the size. If you are not sure about your size, please check our size table or contact us through our contact form, email, telephone or social media.

 

CHANGES AND RETURNS

Our customers have a period of 14 natural days to make their return. All articles must be returned in their original packaging, with all labels and without damage or signs of use. Our company will not accept a refund if the items are used, modified, damaged or without any of the previous packaging elements. Please note that any items that have been arranged by a seamstress cannot be returned once the arrangements have been made. If you have questions about sizing, please do not hesitate to check the size guide available in the following section or contact us through our contact form, by email, phone or social media.

 

In case of return, the customer will be responsible for sending the product back through any transport company of their choice. We strongly recommend that you insure the returned goods, since our company will not be responsible for any loss or damage of the returned items. Upon receiving the product and verifying that it is in optimal condition, a coupon will be generated with the amount equivalent to the product and it will be sent to you by email so that you can exchange it for other products in our online store. This coupon will be valid for 1 year.

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